Privacy Policy

This Privacy Policy explains how Radiance Group Ltd collects, uses, and protects your personal information when you use our website and services. We take your privacy seriously and are committed to protecting your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

When you use our website or sign up for our services, we may collect the following information:

• Your name, email address, and phone/WhatsApp number
• Your current job role and employment background
• Your country of origin and career goals
• Your LinkedIn profile URL (if you provide one)
• Any messages or information you send us via our contact form
• Basic website usage data (pages visited, browser type) via cookies

2. How We Use Your Information

We use the information you provide for the following purposes:

• To deliver the LinkedIn profile audit and career toolkit you requested
• To build and manage your LinkedIn profile as part of our paid service
• To send you relevant updates about your service or career tips (you can opt out at any time)
• To respond to your enquiries via email, WhatsApp, or phone
• To improve our website and services based on how visitors use them
• To comply with our legal obligations

3. Our Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract — processing is necessary to deliver the service you signed up for
• Legitimate interests — to improve our services and communicate with you about relevant offerings
• Consent — for marketing communications, where you have explicitly opted in

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Our team members who deliver your LinkedIn profile service
• Payment processors (such as Stripe) when you make a payment — they have their own privacy policies
• Email or WhatsApp communication tools used to contact you
• Legal authorities if required to do so by law

5. How Long We Keep Your Data

We keep your personal data for as long as you are a client. If you cancel your service, we retain basic records for up to 2 years for accounting and legal purposes. You can request deletion of your data at any time by emailing us at wecare@radiancegroupltd.co.uk.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (the "right to be forgotten")
• Object to how we use your data
• Request that we restrict our use of your data
• Receive a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at wecare@radiancegroupltd.co.uk or WhatsApp 07501 973452. We will respond within 30 days.

7. Cookies

Our website uses basic cookies to help the site function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and ask for your consent where required.

8. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

9. Links to Other Websites

Our website may contain links to other websites such as LinkedIn. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top. Continued use of our website or services after changes are posted means you accept the updated policy.

11. How to Complain

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first — please contact us directly before escalating.